Dispatch: 24/7, every day Office inquiries: standard business hours
What Happens When You Call
Describe what's happening: the type of damage, roughly how much water or how extensive the fire or mold is, and any safety concerns like standing water near electrical outlets.
Our dispatcher will give you an honest read on response time and, if needed, immediate safety guidance while a crew is dispatched.
There's no form to fill out and no call center working from a script that doesn't know this area. Every call reaches someone dispatching from Stony Brook, for this coverage area.
Where We Serve
We dispatch across Stony Brook and the surrounding North Shore communities of Ronkonkoma, Commack, Smithtown, Port Jefferson, and Saint James. See our full Service Area page for details on coverage and typical response times by community.
For Non-Emergency Questions
If your question isn't time-sensitive, such as general service questions, past job follow-ups, or documentation requests, call the same number during standard business hours and let the dispatcher know it's not an active emergency, and we'll route you appropriately.