Call line: 24/7, every day General questions: standard business hours
What Happens When You Call
Describe what's happening: the type of damage, roughly how much water or how extensive the fire or mold is, and any safety concerns like standing water near electrical outlets.
The call line connects you with an independent local restoration provider. Ask that provider directly about timing, since response times vary by provider and location.
There's no form to fill out. Calls are routed to independent providers that serve this coverage area.
Areas Covered
Callers are connected with independent providers across Stony Brook and the surrounding North Shore communities of Ronkonkoma, Commack, Smithtown, Port Jefferson, and Saint James. See the Service Area page for details on coverage and what to expect by community.
For Non-Emergency Questions
If your question isn't time-sensitive, such as general questions about how referrals work, call the same number during standard business hours and say it's not an active emergency. For past job follow-ups or documentation requests, contact the provider who handled the work directly.